EXCHANGE & RETURNS
sixD will return or exchange full priced, unworn items within 14 days of purchase. This excludes sale items, or items purchased during any promotional flash sales.
Returns or exchanges are not available for sale items, or for earrings due to hygiene, health and safety regulations.
For all returns and exchanges, please email firstname.lastname@example.org to request a return.
EXCHANGE & RETURNS POLICY
* Full priced items can be refunded in full, if returned within 14 days of purchase, minus all shipping charges.
* Items purchased during flash sale promotions or from the sale section of our e-boutique are not eligible for a return or refund.
* Customers are responsible for all return shipping costs.
* We reserve the right to deny unreasonable repairs, returns, and exchanges.
* Earrings cannot be returned or exchanged due to health and safety regulations.
EXCHANGE & RETURNS PROCESS
* You must request an exchange by email within 14 days of accepting delivery of the product, and arrange return of the product within 14 days after notification.
* Proof of purchase must be supplied with your email request, in the form of an invoice or order number.
* You are responsible for returning the product in its original condition. It must be unworn in the original packaging.
* sixD will inspect the product on its return, and we reserve the right to refuse exchange should we evaluate the product to not be in the original condition.
* For international exchanges & returns, you must mark on the courier company’s consignment that the product is for exchange so as to avoid any customs duties and taxes.
* Please note - it is the customer’s responsibility to return the item to us safely. We cannot be responsible for any lost items or any damage to the product through the postal service.
* Please wrap the product in bubble wrap to avoid damage and send the product with tracking.
FAULTY ITEMS POLICY
All jewellery is quality checked by us. However, from time to time, there may be a rare fault. To notify us of the fault, please contact us at email@example.com
Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Our jewellery is hand made from precious metals that naturally oxidise and change in time and this is not considered a manufacturing fault. Additionally, loss of stones or breaking and chipping due to mishandling is also not considered a manufacturing fault.
We also do not accept any returns for tarnished metal that has occurred due to wear or that has come into contact with chemicals of any kind, this includes perfume, moisturisers, hair products and skin care. Please ensure you clean your jewellery with a polishing cloth after each wear to avoid any tarnishing.
We are also unable to accept returns if in our opinion, you have not taken appropriate care of your purchased item as per our instructions outlined on our care cards, and on our website.
FAULTY ITEMS PROCESS
sixD will gladly repair, exchange or refund a faulty item in accordance with the following process:
* The item must have been purchased within 3 months of notification.
* sixD is to be notified by email at firstname.lastname@example.org
* sixD will respond within 48 hours to your email.
The email to sixD must include the following:
* A clear photograph of the fault.
* A clear written description of the fault.
* A proof of purchase being an email confirmation from sixD, a bank statement or an order number from sixD.
* All items must be returned to sixD via a method which can be tracked, and we will not take responsibility for items that are damaged or lost in transit.
* In the case of International returns, ‘Returned Goods’ is to be clearly marked on the postal company's consignment to ensure that the items do not attract possible customs duties and taxes on entering Australia.
* On receiving, the item will be assessed by sixD.
* In the case that we deem your item faulty, sixD will then repair, replace, refund or in circumstances offer an exchange if the item cannot be repaired or replaced. Replacements will only be offered if in stock.
* If an exchange is offered, and the price of the new item differs from the original, a refund or credit note of the difference will be offered.
* On a case by case basis, some repairs can incur a fee. This fee will be discussed with you via email and commenced once payment is received.