FREE EXPRESS SHIPPING AUSTRALIA WIDE FREE INTERNATIONAL SHIPPING OVER $80 AUD AFTER PAY AVAILABLE

FAQ

DO YOU SHIP INTERNATIONALLY?

Yes we sure do! Shipping is $16 flat rate to New Zealand and $25 for all other international orders. INTERNATIONAL orders over $80 AUD are shipped free!

 WHEN WILL I RECEIVE MY ORDER?

Orders placed by midday (weekdays only) will be sent the same day.

Orders placed Friday to Sunday will be dispatched the next working day.

All International orders are posted the next working day ( Delivery times may vary due to Covid19 restrictions)

 I HAVE SENSITIVE SKIN, CAN I WEAR YOUR JEWELLERY?

Yes, absolutely. Our jewelry is made from the best hypoallergenic materials, that are aluminium, nickel, lead and tin free. Making them perfect for people with highly allergic, reactive sensitive,  skin like our Designer and Founder - Daisy.

CAN I WEAR YOUR JEWELLERY IN WATER?

Yes, absolutely. You can wear our jewellery in water, shower and to the ocean. However, we don’t recommend wearing your beautiful jewellery in the swimming pools, acid baths, highly chlorinated environments and in places of high acidic concentration, as they are not so kind to the polished finishes of our jewellery and also to our natural pearls.
If your pieces come into contact with a lot of sunscreen and salt, we recommend giving them a little warm soapy water bath and dry off with a soft lens cloth to finish.


CAN I WEAR THEM ALL THE TIME?

Yes you sure can :-) Our pieces are made with the utmost love and care and undergo rigorous quality control. We design and make them with you in mind, wearing and loving them everyday.

WHERE ARE sixD PIECES MADE?

We design and make our pieces right here in our workshop in Glebe, NSW, Australia :-)

WHAT MATERIALS ARE YOUR JEWELLERY MADE OF?

We only use the Best Quality Materials to ensure all our pieces are hypoallergenic and are made to last.

Our Premium Quality 14k Gold Filled is made from layers of 14k solid gold heat and pressure-bonded to result in a thick layer of solid gold that is hypoallergenic, and free from any alumunium, nickel, lead or tin, making it suitable for everyday wear.

Our Solid Sterling Silver (925 and Argentium) is made from ethically sourced  recycled Silver, we try to use pure recycled metals where possible.

Our 18k Rose Gold and Yellow Gold Vermeil employs a historical French plating method which uses a palladium barrier layer with heavy layers of 18k Rose Gold or Gold bonded to Sterling SIlver.

We also incorporate White & Black Rhodium finishes to make our designs come to life.

Our Premium White and Black Rhodium is very durable and hard wearing. Rhodium is part of the palladium family of metals,  it is a precious element that is used on jewellery for shine, durability and longevity.

All these techniques and finishes are employed and done the highest quality possible, to ensure you have the best experience with our pieces.


WILL MY JEWELLERY TARNISH?

With proper care and love, your jewellery should not tarnish. You can wear them day to day with ease of mind.

For Care and Cleaning Instructions, please see our Product Care guide for tips on how to keep your jewellery in great condition.

DO YOU OFFER GIFT WRAPPING?

Every online purchase comes with our beautiful environmentally sound sixD gift box, 100% recycled cotton pouch, Care Instructions Card and Polishing Cleaning Cloth.

Our special sixD Meaning Card and personally handwritten Thank You Note. 


If you’d like to send a special message, please email us with your order number and note and we’ll do that for you :-)

WHAT IS sixD’s RETURN POLICY?

sixD will return or exchange full priced, unworn items within 14 days of purchase. 

This excludes sale items, or items purchased during any promotional flash sales. 

Returns or exchanges are not available for earrings due to hygiene, health and safety regulations.

For all returns and exchanges, please email hello@sixdthelabel.com to request a return.

DO YOU OFFER REPAIRS AND REPLACEMENTS?

Yes we do repair our own pieces, if it’s outside our warranty period the repair may incur a small fee.

We thoroughly quality control all our pieces before posting, but should you receive a faulty item please contact us straight away so we can arrange a new replacement for you.

DOES sixD HAVE A WARRANTY?

Love, care and attention goes into every handmade piece of sixD jewellery. All sixD jewellery is handmade by us in our Glebe workshop. However, from time to time, there may be a rare fault due to microscopic imperfections in metal components or gemstone micro fractures not visible to the human eye.

We guarantee our work and will repair or replace any items up to 6 months from the date of purchase.

Please note that wear and tear in the course of normal use is not considered a manufacturing fault. Additionally, breaking and snapping of chains or loss of stones due to mishandling is also not considered a manufacturing fault.

HOW DO I CARE FOR MY sixD PIECES?

All types of jewellery, even solid gold or sterling silver, regular cleaning and upkeep is needed to keep your jewellery at its best condition. 

For our 14k Gold Filled, Vermeil and Rhodium pieces, we recommend cleaning with mild soap and warm water, lather and work the piece then rinse thoroughly with warm water. Gently dry off with a soft polishing cloth (lens cloth) and make sure that your jewellery is dry before storing.

 Our Sterling Silver pieces can be shined with a Sterling  Silver polishing cloth or solution.

 *For Care and Cleaning Instructions, please see our Product Care guide for tips on how to keep your jewellery in great condition.

*View our full Product Care guide here.

 HOW DO I CLEAN MY PEARLS AND GEMSTONES?

Natural Pearls and gemstones are beautiful and each is unique and bears original characteristics, to keep them looking their very best, avoid exposing them with harsh chemicals and acid derivates or cleaning agents. Natural Pearls are porous and cannot withstand silver polish. Do not use a silver-polishing cloth as it may dull your pearls. Instead we recommend mild soap mixed with warm water. Use your fingers to gently clean your jewellery, rinse and dry with a soft clean cloth.